MUHAMMAD FAHRI RACHMANSYAH, SH

Managed extensive archives for PT Pertamina Persero, overseeing 12,500+ linear meters of documents, ensuring comprehensive collection and precise classification.

Systematically organized and stored both physical and digital archives, establishing efficient retrieval systems to enhance accessibility and operational flow.

Implemented stringent security protocols and maintained strict confidentiality measures, safeguarding critical and sensitive corporate information across all formats.

Proactively preserved the integrity of archival materials, preventing damage to both paper and digital records to ensure long-term data accessibility and compliance.

Responded to diverse customer inquiries via phone and email, providing timely and accurate information that resolved issues and improved satisfaction.

Identified and troubleshooted complex customer issues, developing and offering appropriate solutions and alternatives to ensure effective resolution.

Cultivated and maintained positive, long-term relationships with customers, fostering loyalty and trust that contributed to repeat business.

Collaborated cross-functionally with internal teams to resolve complex customer issues, enhancing overall service delivery and improving satisfaction.

Maintained in-depth knowledge of company products and services, enabling informed assistance and effective problem-solving for customer needs.

Efficiently processed and released incoming sales orders, ensuring accuracy and contributing to streamlined order fulfillment.

Managed the precise mixing and packing of goods for shipment, optimizing logistics and ensuring timely delivery to customers.

Generated and provided accurate billing information to consumers, creating detailed bill lists for collectors to facilitate efficient payment acquisition.

Accurately inputted critical data for Indonesian citizens abroad with Covid-19 indications, supporting vital public health tracking initiatives.

Processed normative data pertaining to the economic activities of returning migrants, contributing to comprehensive socio-economic assessments.

Successfully sourced and established strategic partnerships with Indekos and Hotel owners, expanding the property portfolio and enhancing management capabilities.

Cultivated and maintained strong relationships with property owners and customers, fostering trust and improving client retention.

Developed and executed market strategies through targeted research of high-potential prospects, contributing to increased client acquisition.

Led end-to-end B2B sales negotiations, securing new clients and driving significant growth in property occupancy.

Managed and resolved a wide range of customer complaints, ensuring high levels of client satisfaction and positive brand reputation.